RETURNS POLICY
In this Returns Policy, the expressions “we”, “us” and “our” are a reference to: XOOHON. ACN 678319250
You may return your items to us for the following reasons:
1. Faulty Items
If the item is faulty, you may return it in accordance with your rights under Australian Consumer Law.
Depending on the nature of the fault, we may:
repair the item
replace the item
provide a refund.
2. Change of Mind
Items may be returned for change of mind, subject to our General Terms and Conditions of Purchase (where eligible).
HOW TO RETURN YOUR ITEMS
Items must be returned with:
original product tags attached
all documentation (such as diamond certificates)
proof of purchase.
ITEMS PURCHASED IN-STORE
You can return your items by visiting one of our stores within the country where the item was purchased.
ITEMS PURCHASED ONLINE
Items purchased online may be returned:
by visiting one of our stores within the country where the item was delivered.
Please bring:
a printed copy of your online tax invoice
or order confirmation email.
Returns by Post
You may also return items via shipping.
To initiate a return, please contact:
Customer Care
Email: thexoohon@gmail.com
You will need to provide:
order number
contact details
reason for return.
If you return items via shipping or post:
All shipping charges must be prepaid. We do not accept Cash on Delivery (C.O.D.) shipments.
You are responsible for any loss or damage during transit until the item is delivered to us.
We strongly recommend shipping insurance when returning jewellery.
Please include a copy of your order confirmation email inside the package.
Ship returns to:
XOOHON
Suite 301, level 3, 147 Pirie St, Adelaide, 5000
We will not refund shipping or insurance costs, unless the item is faulty.
HOW WE ASSESS AND PROCESS RETURNS
All returned items are subject to inspection and assessment by our team.
If necessary, the item may be forwarded to our Quality Assurance team for proper evaluation.
Refunds, repairs or replacements will be provided subject to applicable Consumer Law and our General Terms and Conditions of Purchase.
Refunds will be processed within a reasonable timeframe.
Refunds will generally be issued using the original payment method.
If payment was made in cash, refunds may be issued via:
cheque
direct credit
debit card in the name of the purchaser.
Refunds will only be issued to the original payment method, so please consider this if returning a gift item.
CHANGE OF MIND POLICY
Our Change of Mind Policy does not apply to:
earrings
earring charms
earring backings
nose jewellery
resized rings
engraved items
special, custom or made-to-order jewellery
sets containing any of the above items.
If you change your mind about an eligible purchase, we may offer a refund provided that:
the item is returned within 30 days of purchase
or within 30 days of delivery for online orders
and:
the item is in As New Condition
proof of purchase is provided
original packaging is included
all documentation (such as diamond certificates) is included.
Definition of “As New Condition”
“As New Condition” means:
the item has not been worn
the item is in pristine condition
there are no scratches, damage, or signs of wear.
Determination of condition is at the sole discretion of XOOHON.
This Change of Mind Policy does not limit your rights under Australian Consumer Law.
Contact Information
For enquiries regarding our Returns Policy, please contact:
XOOHON
Address: Suite 301, level 3, 147 Pirie St, Adelaide, 5000
Email: thexoohon@gmail.com