Privacy Policy

Privacy Policy

This Privacy Policy describes how XOOHON (ACN: 678319250) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from xoohon.com.au.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Personal Information We Collect

When you visit our website or place an order, we may collect personal information including:

Identity and Contact Information

  • name

  • email address

  • phone number

  • billing address

  • shipping address

Order Information

  • products purchased

  • order history

  • payment details (processed securely by payment providers)

Technical Information

When you browse our website we may automatically collect:

  • IP address

  • browser type

  • device information

  • pages visited

  • referring website

This information helps us improve our website and services.

 

2. How We Collect Personal Information

We collect personal information in several ways, including when you:

  • place an order through our website

  • contact our customer support team

  • subscribe to our newsletters

  • participate in promotions or surveys

  • submit enquiries regarding custom jewellery orders.

Information may also be collected automatically through cookies and analytics tools.

 

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process Orders

  • processing payments

  • arranging delivery

  • providing order confirmations

  • handling returns and warranty claims.

Customer Support

  • responding to enquiries

  • managing custom jewellery requests

  • providing after-sales service.

Marketing

With your consent, we may send:

  • promotional emails

  • special offers

  • product updates.

You can unsubscribe at any time.

Website Improvement

We may analyze browsing behaviour to improve:

  • website performance

  • product offerings

  • customer experience.

 

4. Sharing Your Personal Information

We may share your information with trusted third parties where necessary to operate our business.

These may include:

Payment Providers

Payment processors that securely process transactions.

Shipping Providers

Courier and delivery companies used to ship your orders.

Website Service Providers

Companies that support our website operations, such as:

  • hosting providers

  • analytics providers

  • email marketing platforms.

We only share information that is necessary for these services.

 

5. International Data Transfers

Some service providers may store or process personal information outside Australia.

When this occurs, we take reasonable steps to ensure that your information is handled in accordance with Australian privacy laws.

 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • remember user preferences

  • analyze website traffic

  • improve user experience.

You may choose to disable cookies through your browser settings, although some website features may not function properly.

 

7. Data Security

We take reasonable steps to protect personal information from:

  • misuse

  • interference

  • loss

  • unauthorized access

  • modification or disclosure.

Security measures may include:

  • encrypted payment processing

  • secure servers

  • restricted access to personal data.

However, no method of internet transmission is completely secure.

 

8. Access and Correction of Personal Information

You have the right to request access to personal information we hold about you.

If you believe that your personal information is incorrect or outdated, you may request that we correct it.

To make a request, please contact us at thexoohon@gmail.com.

 

9 Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails.

You may unsubscribe at any time by:

  • clicking the “unsubscribe” link in emails

  • contacting us directly.

 

10. Retention of Personal Information

We retain personal information only for as long as necessary to:

  • provide our services

  • comply with legal obligations

  • resolve disputes

  • enforce agreements.

 

11. Complaints

If you believe we have breached your privacy rights, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

XOOHON
Address: Suite 301. level 3, 147 Pirie St, Adelaide, 5000
Email: thexoohon@gmail.com
Website: xoohon.com.au

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