General Terms And Conditions Of Purchase
AUSTRALIAN CONSUMER LAW REQUIREMENTS
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
For major failures with services, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with goods or services does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time.
If this is not done, you are entitled to:
- a refund for the goods
- cancellation of the service contract
- compensation for reasonably foreseeable loss or damage.
These rights apply in addition to any express warranties or policies provided by XOOHON.
1. CHANGE OF MIND POLICY
Our Change of Mind Policy does not apply to:
earrings
earring charms
earring backings
nose jewellery
resized rings
engraved items
special, custom or made-to-order items
product sets containing any of the above items.
If you change your mind about an eligible item, we may offer a refund provided:
the goods are returned within 30 days of purchase (or delivery for online orders)
the goods are in As New Condition
proof of purchase is provided
original packaging and all documentation are included (e.g., diamond certificates)
As New Condition
“As New Condition” means:
the item has not been worn
no scratches or damage
no signs of use.
Determination of condition is at the sole discretion of XOOHON.
Customers are responsible for return shipping costs, including customs and duties if applicable.
This Change of Mind Policy does not limit your rights under Australian Consumer Law.
Contact
XOOHON
Email: thexoohon@gmail.com
Website: xoohon.com.au
2. SPECIAL OR CUSTOM ORDERS (IN-STORE PURCHASES)
The Change of Mind Policy does not apply to:
earrings
resized rings
engraved products
custom or made-to-order items.
For special or custom orders, where products are manufactured specifically for the customer:
Examples include:
specific ring size
custom metal type
custom design
engraving.
Terms:
Title to the product does not pass until full payment is made.
A deposit of 25% of the purchase price may be required.
The deposit is non-refundable.
Production will not begin until the deposit is received.
The remaining balance must be paid within 14 days of notification that the item is ready for collection.
If payment is not made, XOOHON may cancel the order.
If the customer cancels the order:
the deposit is non-refundable
additional losses may be deducted if they exceed the deposit.
3. MADE-TO-ORDER (ONLINE PURCHASES)
For online purchases where the product is manufactured specifically for the customer:
Examples:
custom metal selection
custom jewellery design
personalised jewellery.
Terms:
Full payment is required at the time of order
Once the order is accepted, it cannot be cancelled
Goods will be delivered within a reasonable time.
4. LIMITED JEWELLERY WARRANTY
XOOHON offers a 12-month limited jewellery warranty from the date of purchase.
Contact:
Business Name: XOOHON
Postal Address: Suite 301, Level 3, 147 Pirie St, Adelaide, 5000
Email: thexoohon@gmail.com
Warranty Coverage
This warranty covers:
manufacturing defects
workmanship issues.
If jewellery requires repair or replacement due to unacceptable quality or major failure, we will:
repair the item
replace the item
or refund the purchase price.
If return shipping costs are significant due to the nature of the defect, we will arrange collection within a reasonable time.
If the return cost is minimal, the customer may be responsible for shipping.
Damage caused by:
misuse
accidents
improper care
is not covered.
This warranty does not exclude your rights under Australian Consumer Law.
5. REPAIR SERVICES
All repaired jewellery comes with a 3-month workmanship guarantee.
If repair workmanship is not satisfactory:
the item will be repaired again
or the repair cost refunded.
Damage caused by misuse is not covered.
Change-of-mind returns do not apply to repair services.
6. ENGRAVING SERVICES
Engraving services may be available for selected jewellery items.
Engraving limitations:
certain fonts only
limited character length.
We reserve the right to refuse engraving that:
contains offensive language
promotes illegal activity
infringes intellectual property rights.
Resizing or altering engraved jewellery may affect the engraving finish.
7. REPAIRS AND UNCOLLECTED ITEMS
If jewellery is left for repair:
we will notify you when the item is ready for collection.
Items will be held for 12 months.
If the item is not collected within that period:
ownership of the item may transfer to XOOHON.
We may then:
sell
dispose
or repurpose the item.
8. PRIVACY
We collect and use your personal information to:
process purchases
provide services
communicate with you.
For details please see our Privacy Policy: xoohon.com.au/privacy policy.